Fit Guarantee
Every pair is made for one person, so we stand behind the fit. If your first pair in a new style doesn't fit the way it should, we fix it.
Illustrative images.
What's covered
- Your first pair in each fit (for example, your first Straight and your first Flare) is covered by the Fit Guarantee.
- Tell us within 30 days of delivery, worn only to try them on, and unwashed.
- We'll either remake the pair with corrected measurements, free of charge, or refund a local alteration up to $25. You choose.
How to claim
- Email sales@jeanszilla.com with your order number.
- Send two photos of you trying the jeans on (front and side) and tell us where it feels wrong: waist, seat, thigh, length or rise.
- Our pattern maker adjusts your saved measurements and confirms the fix with you before we cut again.
Ordering several pairs? Order one pair in a new fit first. Once it fits, reorder in any fabric or wash and the same pattern is used for every pair.
What isn't covered
- Style choices you'd like to change (wash, fabric, distressing, hem style).
- Jeans that have been worn, washed or altered by someone else, unless we approved the alteration.
- Changes in body measurements after the order was placed.
Manufacturing faults (seams, zips, buttons, fabric flaws) are always repaired or replaced, whether or not the guarantee applies.